Sona888VIP's Privacy Policy — Your Data Is Our Responsibility

Sona888VIP collects certain information at various stages — from account registration through regular use. This section clearly explains what data is collected and why.

Below is a detailed breakdown of the purposes for which Sona888VIP uses your data. We do not use your information for any unlawful or unnecessary purpose.

• Account Management: Your basic information is used for login, security verification, and account maintenance.
• Payment Processing: Financial information is used solely to process deposit and withdrawal transactions securely.
• Identity Verification (KYC): Required by law for anti-money laundering compliance and age verification.
• Customer Support: Our support team may access relevant information in order to resolve your issue.
• Technical Improvements: Usage patterns are analyzed to improve platform performance and enhance the user experience.
• Responsible Gaming: To detect unusual gaming behaviour and provide timely support.
• Legitimate Notifications: With your consent, we may keep you informed about new offers and bonuses. You can opt out at any time.

Sona888VIP shares your data only in strictly limited circumstances. Your information is never disclosed externally except in the following situations:

• Payment Partners: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. Each of these providers operates under their own privacy policy.
• Law Enforcement: Sona888VIP is legally required to disclose information when ordered by a court or requested by a lawful authority.
• Auditors & Licensing Authorities: Certain information must be provided to regulatory authorities in order to maintain our license.
• Technology Service Providers: Hosting and security software providers may access limited data — each of them is bound by strict confidentiality agreements.

Sona888VIP uses cookies on its website. The table below shows which types of cookies are currently active or disabled:

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the site functions.

Sona888VIP uses industry-leading security technology to keep your data safe:

• TLS/SSL Encryption: All data exchanged between your browser and our servers is protected with 256-bit encryption.
• Data-at-Rest Encryption: All sensitive data stored on our servers is kept encrypted at all times.
• Access Controls: Only authorised staff can access specific data, and every access is logged.
• Regular Security Audits: Regular penetration testing and security audits are conducted by third-party specialists.
• Two-Factor Authentication: Two-factor authentication is also mandatory for all staff system access.
• Backup System: Regular data backups are stored securely.

You have the following rights regarding your personal data at Sona888VIP. Any request can be submitted through our support team:

Sona888VIP will respond to your request within 30 days, in accordance with applicable legal requirements.

Your data is retained only for as long as necessary. Retention periods by data type are listed below:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: Financial regulations require a mandatory retention period of 7 years.
• KYC Documents: Five years after account closure.
• Gaming Logs: 3 years — retained for dispute resolution purposes.
• Customer Support Messages: 2 years.
• Marketing Preferences: Until consent is withdrawn.

Sona888VIP is strictly an 18+ platform. We do not knowingly collect any information from minors.

• Date of birth is verified at the point of registration.
• Proof of age may be requested in cases where there is any doubt.
• If data from a minor is collected inadvertently, the account will be closed and all associated data deleted.
• If a parent or guardian discovers an account registered under a minor's name, please contact our support team immediately.

Sona888VIP may update this Privacy Policy due to business changes or legal requirements. When changes are made, we will follow the guidelines below:

• You will be notified by email or on the platform at least 14 days before any major changes take effect.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions are kept on file and can be provided upon request.

For any questions, requests, or concerns regarding your data, please contact Sona888VIP:

• Live Chat: 24/7 instant support — use the live chat option on the platform.
• Email: [email protected] — responses within 48 hours.
• Registered Users: After logging in, go to "Settings > Privacy" to submit a request directly.

To contact our Data Protection Officer (DPO) directly, send an email to the address above with "DPO Request" in the subject line.